Legal
Refund & Cancellation Policy
Refund and cancellation eligibility depends on the applicable membership plan, travel service, hotel policy, booking conditions and third-party supplier rules.
Any confirmed cancellation or refund must be processed according to the written terms communicated for the specific transaction.
Processing Time
Where a refund is approved, processing time may depend on the payment gateway, bank and service provider involved.
Please note:
Specific membership agreements, booking confirmations, supplier terms
and payment conditions may contain additional provisions that apply to
the relevant service. Contact Grand Sofitel Club Private Limited if you need clarification
before making a booking or payment. Independent legal advice may be
appropriate for questions about your rights or obligations.